Technical Support


EnNube.com slogan is: Your Open, Secure and Personalized Cloud, that means that your technical support is personalized, it is 1:1 for you.
You have direct access to your agent via Whatsapp, Telegram or Chat service in real time, you also have access to the support ticket service.
Depending on the type of service that the client contracts, the support has different options and response time.

TECH SUPPORT LEVELS BY SERVICE

STANDART

VPS starter level

Low Profile Servers

Hosting Services

Low Range Services

NAS, Storage

Includes:

8x5 available

Ticketing System

Agent 8x5


PREMIUM

Bare Metal Servers (except low profile services)

VPS commercial level

All services with SLA 99.99% with commercial support

Includes:

Access to agent 24/7

Response time: 60 minutes

ENTERPRISE

Contracted as additional service for companies that need keep uninterrupted operation of the farm of services.

Includes:

Access to agent 24/7

Response time: 30 minutes

CUSTOM

Designed to keep online 99.99% of the time online, the services that are managed by EnNube.com staff

At this level, EnNube is prepared to resolve any type of contingency in the shortest possible time, including the use of the necessary resources to restore customer service as soon as possible.

This type of technical support is included with managed services.